Delivery Information
1. Order Processing
Once your order is placed, we will begin processing it immediately. Please note that order processing times are separate from shipping times. We aim to process and ship all orders within 1-2 business days. Orders placed on weekends or holidays may take longer to process. You will receive a confirmation email once your order has been successfully processed and shipped.
2. Shipping Methods and Delivery Times
We offer various shipping methods to suit your needs. The available shipping options and estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Overnight Shipping: 1 business day
Delivery times may vary depending on your location, shipping method selected, and any unforeseen delays from the carrier.
3. Shipping Charges
Shipping charges are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed during checkout before you complete your purchase.
4. Shipping Restrictions
We currently ship to all U.S. states and territories. We do not offer international shipping at this time. Please note that shipping to P.O. Boxes or military addresses may have longer delivery times or be subject to additional restrictions.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package through the carrier’s website. Please note that it may take up to 24 hours for tracking information to be updated.
6. Shipping Delays
While we strive to meet our estimated delivery times, delays can occasionally occur due to factors beyond our control, such as weather conditions, carrier issues, or high demand during peak seasons. If your order is delayed, we will notify you as soon as possible. If you believe there is an issue with your delivery, please contact us within 14 days of the expected delivery date.
7. Lost or Damaged Items
In the unlikely event that your order is lost or damaged during shipping, please contact us immediately. We will investigate the issue and, if necessary, work with the carrier to resolve it. In the case of damaged items, we may request photos for verification purposes. If your order is deemed lost or damaged, we will offer a replacement or refund, depending on your preference.
8. Incorrect or Incomplete Addresses
It is important that you provide accurate and complete shipping information at checkout. If an order is returned due to an incorrect or incomplete address, we will contact you for the correct details and charge any additional shipping fees. If the address is not updated, we may cancel your order.
9. Special Delivery Instructions
If you have any special delivery instructions (e.g., “leave at the back door” or “deliver before 5 PM”), please include them in the "Order Notes" section during checkout. While we will do our best to accommodate your requests, we cannot guarantee that all instructions will be followed.
10. Contact Us
If you have any questions or concerns regarding delivery, please do not hesitate to reach out to our customer service team:
Email: assist@wufitvel.online
Phone: 307-279-4870
Address: 260 Spring St, Cokeville, WY 83114 Wyoming
We are happy to assist you with tracking information, delivery inquiries, or any issues related to your order.